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Terms & Conditions

please read - you'll save us both any misunderstandings

Terms & Conditions

Payment due.

You pay, I bake! Payment is required up front so that I can source your cute cutters, spectacular sprinkles, and perfect packaging. Your payment reserves your pick-up date too! Win win for all of us!

No show = no cookies.

These treats are best enjoyed fresh! Not showing up to the agreed upon pickup time forfeits your order. But take heart - I'll donate to a family in need. If something comes up, please text so I know! I’ll do my best to work with you for a new pick up time.

Refunds.

I can offer refunds up to 24 hours after the payment is accepted. Unfortunately, after that time, I cannot offer refunds as your cutter or special supplies order has likely already been placed and the time in my calendar has been reserved just for you. But the good news - you get the treats! You can freeze all these lovely sweets for a later date and I’m happy to provide you instructions for this.

Delivery Clause.

All orders are pick-up only at a specified location. Delivery can be an option for a fee, only if I have availability of a driver…I do love a good drive (bonus if that drive is past a Starbucks). Other options would be to arrange a courier at your own cost. Fear not, there is always a way to get your treats!

Pickup Dates and Times.

Delivery and pick up times are set upon ordering. This is because other customers need their sugar fix too! There are bulk pickup dates to accommodate most schedules - so put that pickup in your calendar! Set yourself a reminder, especially if you’re a super planner, and have ordered your treats way in advance!

Change Cutoff.

Decisions are tough! But I’m here to help. Order changes can be made up until 10 days prior, but only if my schedule can fit it in. Remember, your order is non-refundable, so aspects that you may change could be colours, flavours, increasing the quantity… this is not an exhaustive list, so please keep an open mind if something you’d like to change is not possible. Depending on what changes you would like, additional fees may apply.

Inspiration.

Thanks tons for bringing those inspo pictures! They're just that - inspiring. But your cookies may not be perfect replicas - I'll try to keep it close. Creative freedom for orders usually makes for something a little magical, so please keep that in mind!

Covid Care.

I know that you can't control when you have come in contact with a person who has Covid, and I want to work with you. Need to reschedule your event? I can freeze your treats for 2 weeks so you can stay home and rest.

In a hurry?

While I can't accommodate all last minute orders, I will make my best effort too, especially so you don’t end up with no cake when you were in charge of ordering the wedding cake or party favors! (no really, it’s happened! Don’t let that be you!) Orders placed with a turnaround time of under 5 days may require a rush fee of 30% to make baking magic happen for you. I will have to clear my schedule, book kitchen time, give up on sleep, sweet talk the family … you get the idea!

Price Adjustments.

All prices are subject to change. Prices are often dictated by ingredients costs. I'm always trying to provide the best tasting sweets to my clients. This also means I can't honour old pricing (because the local grocery store won't honour their old flour prices - darn it).

Product Photography.

Say Cheese! I always try to snap a pic or two of client orders of these pretty sweet lookin' sweets. If you do not want your cookies in the spotlight, please let me know at the time you place your order. Secrets are safe with me. Fear not, we won’t post your surprise engagement cookies on social media before you get a chance to wow your sweetheart!

Copycats.

Copyrighted images (think Star Wars and Disney) are protected, and I won't be able to replicate them as baked goods (who wants cookie controversy, right?). I can make a similar colour palette though - so let's talk!

Pictures are worth a thousand words.

But they're not always accurate. Colours ,lighting and final decorative details in photos may be slightly different than what you end up with. I do my best to color match for presales, but remember, the samples for photos are made waaaaaay in advance so the exact shade is not possible…I’m no Benjamin Moore! Pictured packaging or add-ons (candies, smash hammers etc) are subject to availability and sometimes Amazon Prime just isn’t prime. A reasonable substitute will be made though, don’t worry. Also - treats in photos may not be true to size! (which is a bummer, I'd frankly love to eat an 8.5x11 in cookie)

Eenie Meenie Order Minimums.

(that didn't rhyme - I'm a baker not a poet). I require a minimum order of 1 dozen cookies or cupcakes and the smallest cake is 6``! Need fewer? Stay tuned for special holiday preorders announced on my Facebook and Instagram pages!

It's All Yours Now.

Once you pickup your order (thanks again, by the way), what happens to your cookies, cakes, hot chocolate bombs, and car doors (I hate door dings) is all on you! Keep 'em safe, keep 'em cool, and keep 'em away from the parking lot cart returns. If your cake is more than 1 tier, I highly recommend you have someone with you to hold the cake as you drive or you have a FLAT and secured area in your vehicle for it. And don’t forget, it’s best to drive like your Grandma is sitting in the backseat in her Sunday best, holding a bucket of lemonade with no lid in her lap. No Mario Andretti on your way home!

Ship Shape!

As much as I'd love to hand deliver each and every batch - unfortunately, I sometimes need the help of Canada Post. I do my best to package these cookies or chocolates (sorry, can’t ship cupcakes and cakes!) for a rough ride, but broken cookies are a possibility and a non-refundable risk you take when placing a shipped order. Also - while I ship Expedited, I can't guarantee that ``rain sleet snow or hail`` won't delay your order. Refunds can't be offered - but know that they're on their way. Once tracking information is provided, claims for lost orders can be placed with Canada Post and I can help you with this process. I will always add the appropriate amount of insurance to cover your order, but please keep in mind that because of the pandemic, Canada Post does not guarantee shipping times.

No Ghosts (I'm easily spooked).

To get your order juuust right, I'll need you to reply to my messages within a day - otherwise, I may just have to wing it (I'm good at wingin' it - just ask my eyeliner). Questions for me? Please give me about a day to reply - I'm usually covered in dough.

Achoo! Allergies?

Baked goods are often made with foods that can be known allergens. While I do my best to accommodate, I can't always accommodate allergy-conscious orders. My kitchen is not nut free, egg free, dairy free, gluten free. Please do reach out - I may have a perfect referral for ya!

In Sickness and in Health.

While death will never do us part, you're consuming food and with the consumption of anything (including that bottle of wine last night) there are inherent risks. Choking hazards, food illnesses, and allergic reactions are possibilities - albeit, hopefully far reaching.

Pay means Yay.

Once you've submitted (awesome) payment for your (awesome) order because you're awesome, you're accepting the above terms. Which is awesome because my cookies and cakes are awesome. Awesome.